FAQ

Creating your account at Cashoomo Casino takes just a few minutes and gets you instant access to your welcome bonus. Start by clicking the "Sign Up" button and filling out the registration form with your basic information, including your full name, email address, and phone number. Make sure all details are accurate since this information will be used for account verification later.After submitting your registration, you'll need to verify your email address by clicking the link sent to your inbox. Once that's complete, verify your phone number through the SMS code we'll send you. This step is important because it helps us ensure account security and unlocks your full welcome bonus of 36 SC + 3600 GC.Complete your profile by adding any remaining required information, and your bonus will be automatically credited to your account. The entire process typically takes less than five minutes, and you'll be ready to start playing right away. Remember that you must be 18 years or older and located in an eligible state to create an account.

New players at Cashoomo Casino receive an impressive welcome package worth up to 4,000 Gold Coins and 3 Sweeps Coins without making any purchase. The standard welcome bonus includes 3,600 Gold Coins and 36 Sweeps Coins, which are automatically added to your account after completing registration and phone verification.Gold Coins are perfect for trying out our extensive game library without any risk. You can play slots, table games, and other casino favorites using these coins for pure entertainment. Sweeps Coins are even more valuable because they can be redeemed for real cash prizes once you meet the simple 1x playthrough requirement and reach the minimum redemption threshold of $100.No bonus codes are required to claim your welcome offer. The bonus is automatically applied once you complete the sign-up process, verify your email, and confirm your phone number. This straightforward approach means you can start playing within minutes of joining, with no complicated steps or hidden requirements to worry about.

At Cashoomo Casino, we keep things simple by automatically applying your no deposit bonus without requiring any special codes. Your welcome bonus functions as a no deposit offer, meaning you receive 36 Sweeps Coins and 3,600 Gold Coins just for completing the registration process successfully.Unlike many other platforms that require you to hunt for bonus codes or remember complex promotional phrases, our system automatically credits your account once you verify your email and phone number. This eliminates the frustration of expired codes or typing errors that could prevent you from claiming your bonus.The no deposit bonus gives you immediate access to real prize opportunities through Sweeps Coins gameplay. You can start playing eligible games right away and potentially build up your Sweeps Coins balance for redemption. Since there's no purchase required, this bonus offers a completely risk-free way to experience everything Cashoomo Casino has to offer and see why so many players choose us as their preferred gaming destination.

Cashoomo Casino accepts several convenient payment methods to make funding your account as easy as possible. We support major credit cards including Visa and MasterCard, which are the most popular choices among our US players. These payment methods offer instant processing, so your Gold Coins are available for play immediately after purchase.Bank transfers are also available for players who prefer this payment method. While bank transfers may take slightly longer to process compared to credit cards, they offer an additional layer of security that some players prefer for larger transactions.All transactions are processed in US dollars, making it easy to understand exactly how much you're spending. Our payment system uses advanced encryption technology to protect your financial information, and we never store your complete payment details on our servers. The minimum purchase amount is $4.99, which makes our games accessible to players with any budget size.

Withdrawing your winnings from Cashoomo Casino is straightforward once you understand the sweepstakes casino model. Since we operate as a sweepstakes casino, you'll be redeeming Sweeps Coins for cash prizes rather than making traditional withdrawals like at regular online casinos.To redeem your Sweeps Coins, you'll need a minimum balance of $100 in Sweeps Coins and must complete the 1x playthrough requirement. This means you need to play through your Sweeps Coins at least once before they become eligible for redemption. Once you meet these requirements, you can request a redemption through your account dashboard.The redemption process typically takes 7-10 business days to complete, though it may be faster in many cases. Before your first redemption, you'll need to complete account verification by providing identification documents. This one-time process helps us ensure the security of your account and comply with regulations. All redemptions are processed in US dollars and sent via the payment method you specify during the redemption request.

Wagering requirements at Cashoomo Casino are much simpler than at traditional online casinos. For Sweeps Coins, you only need to meet a 1x playthrough requirement, which means you must play through your Sweeps Coins balance one time before redeeming for cash prizes.This requirement is significantly lower than most online casinos, where wagering requirements often range from 20x to 50x or higher. The 1x requirement means if you have 100 Sweeps Coins, you simply need to place $100 worth of bets using those coins to satisfy the playthrough requirement.Gold Coins don't have wagering requirements since they're used purely for entertainment and cannot be redeemed for cash prizes. You can play with Gold Coins as much as you want without worrying about any restrictions or requirements. The low wagering requirement on Sweeps Coins makes it much more realistic to actually redeem your winnings, which is why many players prefer sweepstakes casinos over traditional online casinos.

Cashoomo Casino works perfectly on mobile devices through your web browser, giving you access to the full gaming experience wherever you go. Our platform is optimized for both iOS and Android devices, so you can play on smartphones and tablets without downloading any special apps.The mobile version includes all the same games, bonuses, and features available on desktop computers. You can create your account, claim bonuses, play games, and request redemptions all from your mobile device. The interface automatically adjusts to your screen size, making navigation easy whether you're using a small phone screen or a larger tablet.Since everything runs through your mobile browser, you don't need to worry about app store restrictions or taking up storage space on your device. Simply bookmark our website on your mobile device for quick access anytime you want to play. The mobile experience loads quickly and runs smoothly on most modern devices with a stable internet connection.

Cashoomo Casino offers an impressive selection of games from top-tier software providers known for quality and fairness. Our game library includes titles from 3 Oaks, Bgaming, Booming Games, Evoplay, Gaming Corps, GGames, Mancala Gaming, Mascot Gaming, Onlyplay, Platypus, Playson, Slotmill, Turbo Games, and Zillion Games.You'll find hundreds of slot games with various themes, from classic fruit machines to modern video slots with exciting bonus features. Table game fans can enjoy multiple versions of blackjack, roulette, baccarat, and poker. Many games are available in both Gold Coin and Sweeps Coin versions, giving you the choice between entertainment play and real prize opportunities.All games are tested for fairness and use certified random number generators to ensure every spin and hand is completely random. The diverse provider lineup means you'll always find something new to try, with regular additions to keep the gaming experience fresh and exciting.

Cashoomo Casino operates as a sweepstakes casino, which means we follow a different regulatory framework than traditional online casinos. Sweepstakes casinos are legal in most US states because they operate under sweepstakes and promotional laws rather than gambling regulations.Our games use a dual-currency system with Gold Coins for entertainment and Sweeps Coins for prize opportunities. This model is legal because players never purchase Sweeps Coins directly – they're always given as bonuses alongside Gold Coin purchases or through promotional offers.We maintain high standards for player protection, fair gaming, and secure transactions even though the regulatory requirements differ from traditional casinos. Our platform uses advanced security measures to protect player data and ensure all games operate fairly. We're currently available to players in most US states, with restrictions only in Idaho, Michigan, Washington, and Delaware.

Account verification at Cashoomo Casino is required before your first Sweeps Coin redemption and follows standard industry practices to ensure security and regulatory compliance. The process typically involves submitting a government-issued photo ID, such as a driver's license or passport, to confirm your identity and age.You may also need to provide proof of address through a recent utility bill, bank statement, or other official document showing your name and current address. Some players might be asked for additional documentation depending on their specific situation or transaction history.The verification process usually takes 24-48 hours once you submit all required documents. Our team reviews everything carefully to ensure your account security. While verification might seem like an extra step, it's actually protection for you – it prevents unauthorized access to your account and ensures that only you can redeem prizes from your Sweeps Coins balance.

Cashoomo Casino provides multiple ways to get help when you encounter technical issues or have questions about your account. Our live chat support is available directly through the website and offers the fastest way to get real-time assistance from our support team.For less urgent matters or detailed questions, you can email our support team at support@cashoomo.com. Email support typically responds within a few hours and is perfect for complex issues that might require detailed explanations or screenshots.Before contacting support, try refreshing your browser, clearing your cache, or switching to a different browser if you're experiencing gameplay issues. Many common problems can be resolved by ensuring you have a stable internet connection and using an updated browser. Our support team is knowledgeable about both technical issues and account-related questions, so don't hesitate to reach out whenever you need assistance.

Cashoomo Casino takes responsible gambling seriously and provides several tools to help players maintain control over their gaming activities. You can set deposit limits on your account to control how much you spend on Gold Coin purchases within specific time periods.Self-exclusion options are available if you need to take a break from gaming. You can temporarily suspend your account for a specified period or permanently close it if needed. During any exclusion period, you won't be able to access your account or receive promotional communications.We also provide information about problem gambling resources and encourage players to seek help if gaming stops being fun. Remember that our games should always be viewed as entertainment, not as a way to make money or solve financial problems. If you're spending more than you can afford or gaming is causing stress in your life, please use our responsible gambling tools or contact professional help organizations.